We are open Monday - Saturday from 9am-7pm for scheduling NEW appointments. Treatment hours are 9-9pm, 7days a week. We are open most holidays, scheduling in advance is recommended.

Supportive Care Appointments

1. Register on the website --> NEW CLIENT REGISTRATION

2. After Skoop receives your registration, we will set up an Intro Call to discuss details and the best start dates for your pet.

3. Onboard to our client portal

4. Please send current medical records to hello@skoopnyc.com

These appointments generally run 30-40min long depending on the temperment of your pet.

Nursing Appointments (including diagnostic appointments) require a referral from your primary/specialty veterinary. You can email this link to your veterinarian directly or to their practice email.

1. After Skoop receives a referral form, our nurse will schedule a meet-n-greet or initial appointment with you.

2. The Nursing or Diagnostic visits include travel, vitals, one treatment, visit notes sent to DVM to review.

3. Skoop will reschedule for follow-up, packages, or you can book appointments on our client portal.

These appointments include a single nurse or a team of two. This would depend on the type of services rquested and temperment of your pet.

Every appointment is accompanied by one-two knowledgable and experianced team members. During each appointment, we perform necessary vitals and deliver skilled nursing care to pets based on their veterinarian's recommendations. An assessment report is also generated for your pet records and veterinarian. We can perform a variety of diagnostics on site that would require a little collaboration with your veterinarian to complete a referral form and provide preferances. These appointments generally last 45 min-1hr depending on services and temperment of pet.

Nursing and Diagnostic services require referrals from your veterianarian prior to your pet's appointment. After our introductory call, you will be onboarded to our client portal. There, you will be able to select services and choose an appointment time that works best for your schedule. You will receive a confirmation message once we have received your veterinarian's referral. If you have recent medical records please email them to us at records@skoopnyc.com.

Supportive Care services generally do not require a referral form. However for medication administration services, we will need documentation indicating your pet has been prescribed medication by a doctor within the past 90 days. This could be represented in your last discharge instructions or an email between you and your Veterinarian.

For these majestic creatures, we believe they require a specific kind of care and approach. By nature, felines are selective and decisive. When it comes to medical treatments, strangers or new experiances have the potential to induce stress.

Our goal is to minimize these triggers by using a "Fear-Free" approach. Our team is knowledgable in fear-free techniques. However, If you know your feline gets stressed during examinations, you may want to consult with your veterinarian about the option of using an anti-anxiety medication for future visits. This will allow for a smoother and safer experiance for your pet. If anti-anxiety medications are not recommended we can discuss alternative ways to deliver care in the most efficient and safest manner.

Keep in mind, if at any time our feline friend poses a threat to themselves or to our team, we will have to discontinue the visit. We can resume services once we have a safer plan to deliver care.

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Your canine friend will need to wear a secure collar or harness at the time of appointment. We understand medical treatments, strangers or new experiences have the potential to induce stress for many pets. Our goal is to minimize these triggers by using a "Fear-Free" approach.

If you know your canine will be stressed during their appointment, we recommend informing us during our introductory call and discussing with your veterinarian the options of using antianxiety medications for future visits. This will allow for a smoother and safer experience for your pet. If antianxiety medications are not recommend we can discuss further how to deliver care in the most efficient and safest manner.

Keep in mind, if at any time a canine poses a threat to themselves or to our team, we will have to discontinue the visit. We understand they may misread our intensions and may react negatively to our care. We can resume services once a safer plan has been considered.

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Our Supportive ervices

Yes and No. We are mainly a Veterinary Nursing (Technician) service. We are not a replacement for Veterinarian advice or treatment. We do not diagnose, prescribe, perform surgery or conduct any anesthetic procedures. We strictly act according to your veterinarian's recommendations to facilitate and achieve the highest quality of care.

However, if we have concerns about your pet during an appointment and your veterinarian is unavailable we will contact our internal Veterinarians for further guidance.

We take COVID precautions seriously. Our approach is simple; to reduce transmission and keep it honest : )

Our clients are asked a short series of COVID related questions prior to their appointment. This will help us determine if clients are HIGH RISK vs LOW RISK. We will not dismiss clients who are deamed HIGH Risk, rather we will discuss how we can deliver care safely.

Performing appointments inside our mobile care unit allows us to social distancing. Pet parents can monitor care from their mobile devices.

We adhere to CDC recommendations, PPE, team temperature checks and follow routine disinfection schedules. Our team is tested routinely for internal monitoring.

Everyones cooperation will allow us to continue serving pets of New York City. Your fur companions will appriciate it.